Shipping Policy

General Policy

We currently only ship Monday with Fedex from Georgia depending on your location.

What does Shipping Cost?

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Shipping to an Apartment

Fedex will deliver your package to an Apartment. However, they will not leave the package at the front door of an Apartment if you are not there. If you make an order and have shipped to an Apartment, it is your responsibility to be home when Fedex makes their delivery. If you cannot be home, have the shipment sent to your place of employment or to a friend's house.

We will not guarantee shipments where Fedex makes an attempt to deliver to an Apartment and no one is home.

Shipping to a PO Box

Only the Post Office can ship to a PO Box. Since we don't use the Post Office as a shipper, we cannot ship to PO Boxes. It is your responsibility to put in the correct shipping address. We need a physical address.

If you put in an incorrect address and we ship, Fedex will try to find the correct address and make the correction. They change us $10.00 for the service. That $10.00 will be charged back to you - so please make sure you put in your correct address!

If the delivery is delayed due to you putting in the wrong address, the guarantee is void.

 

Overview

It's our policy to make sure you receive live Crickets. When the weather is in a normal temperature range (40 to 80 degrees), shipping is no problem. Outside of that range, we have to take extra measures. A heat or cold pack may be required.

Our box is designed to keep your crickets healthy for up to 3 days in transit, depending on your temperature. All of the shipping options that you see displayed at check out are for methods that are 3 days or less. We count the day that we pack and ship your crickets as one day.

Live Delivery Guarantee

All crickets are guaranteed for Live Arrive if the following procedures are followed:

  • Choose Winter Packaging if temperatures are below 50 and above 30. (Below 30 - no guarantee)
  • Choose Priority Overnight shipping option

We only guarantee crickets that are ordered 5000 or above using an overnight service. If you order a smaller amount and they arrive dead, we will add crickets to your next order to compensate for your loss.

If your temperatures are below 30 degrees at night and you place an order, we will ship, but offer no live arrival guarantee.

We do not offer money back guarantees once an order is placed.

$9.95 Order Reprocessing Fee

In the event you receive a dead box of crickets. We charge a $9.95 fee to reprocess and reship your order. On average, we only have to reship .5% of all our orders.

Hot Weather Shipping

If your temperature is above 90 degrees, you can still get your crickets, but you'll have to forgo the guarantee. 

Cold Weather Shipping

If your temperature is below 50 degrees at night during transit, please choose the winter packs as an option when you order your live product.  If your temperature goes below 30 degrees at night, we will ship your order out, but the Live Arrival Guarantee is VOID.

You can increase your odds of Live Arrival when temperatures are below 30 by choosing 'Next Day Air' as your shipping method.  Please also consider shipping your package to your local Fedex Hub and pick up in the morning.