Terms and Conditions

Please read carefully. Our goal is to get live product to you so you remain a happy customer.

Shipping live product is challenged by strong heat and cold temperatures - we have very little problems in mild to moderate temperatures.

Live Delivery Guarantee

All crickets are guaranteed if shipped out via FedEx Priority Overnight

Other shipping methods can be chosen at check out, but are not guaranteed

If there is a problem with your order, please call us within 1 day of the receipt at 234 PET-FOOD and/or email sales@premiumcrickets.com to make arrangements for a replacement.

We reserve the right to determine if we will make a replacement shipment to you in the event of DOA or add more crickets at no charge to your next order.

Refunds

Once an order is placed, it cannot be refunded.

Shipping Schedule

Please reference the following page.

$9.95 Order Processing Fee for Reshipments

In the event you receive a dead box of crickets, we now charge a $9.95 Order Reprocessing Fee to process and ship a replacement order to you. Historically, we only have to reship .5% of all our orders.

We reserve the right to determine if we will make a replacement shipment to you in the event of DOA or add more crickets at no charge to your next order.